SMS Surveys

Gather Feedback. Respond Intelligently.

How did the most successful businesses get to where they are today? They listened to their customers. But if you’re trying to use email, paper or phone polls to gain insight, you’re probably not getting enough responses. That’s what makes SMS Surveys so revolutionary! With a response rate 750% higher than email, surveys sent via text will give you the feedback you need to grow - instantaneously.

Trumpia takes your surveys a step further by automatically collecting and sorting contacts into lists based on how they respond. And with our unique Response-Based Automation, we can branch your surveys based on how customers reply, meaning you can gather better information on your customers and offer them the most relevant and personalized deals automatically.

GENERAL FEATURES

ADVANTAGES OF SMS SURVEYS
- 90% of SMS messages are read within 3 minutes.
- Text messages have a 7.5x higher response rate than email.
- SMS surveys are the most potent way to get customer feedback as phone surveys
  are costly and annoying, and paper or email surveys are rarely filled out.

FEATURE HIGHLIGHTS
- Gather intelligence from your participants by automatically capturing their responses.
- Keep track of results in real-time and see responses in seconds rather than days.
- Have participants automatically sorted into separate distribution lists based on how they respond.
  For example, sort customers by how they rate your service (low vs high), so you can respond
  to them differently.

WHY TRUMPIA DOES IT BETTER
- Integrate your surveys so that you can send a "personalized and redeemable"
  coupon as an incentive to participants who fill out your surveys.
- You can space out the timing of your questions so that participants don't get question fatigue all at once.
- Create interactive SMS surveys without needing a programmer.
RESPONSE-BASED AUTOMATION

Automatically send participants down diverging branches based on how they respond
to your prompts. You could essentially create an automated text messaging attendant,
capable of immediately answering questions or directing participants to your final destination,
such as content or other call-to-action.