Frequently Asked Questions (FAQ)

What is the difference between list_name and display_name for Distribution List?
List_name is used for the API and when you use the “send from phone” feature. The display_name is displayed to the public when used with online sign-up pages.
POST method can be used to edit and update distribution lists, subscriptions, and keywords. This function requires only the parameters that need to be updated. For example, if you are updating a subscription for inclusion on a new list, you will need to include only the “list_name” parameter with the desired lists.
Additional organization names can be verified through the platform or API. Access to organization names can be gained through the platform under Account -> Edit Org. Profile. The REST API Organization function will allow you to create, edit, and delete organization names.
Use PUT Message and the “mms” parameter. See PUT Message.
Disabling the automated response that is created with the mobile keyword can be done within API Settings -> Disable Keyword Auto-Responses. Be sure to activate the Inbound PUSH URL to receive notifications via API.
A subscriber will receive an automated compliance message from the system when a keyword is texted. This message can be disabled if you wish to use mobile keywords to send a one-time message. Disabling this message will also remove the automated opt-in feature with mobile keywords. Turn off this option by going to API Settings -> Disable Keyword Signup.
Use the REST Direct SMS functionality to send a message to a mobile number. Using this function will automatically add the contact to a list and send the message. It does not require you to manage the subscription.
The default fields are first name, last name, email address, mobile number, and landline. Additional fields can be created using Custom Data Fields.
First, use the PUT Custom Data Fields to create the additional fields you need. It is recommended to use text field to collect open-ended questions.
  • - After submitting an API request, a request_id is immediately returned. It is important to check the status of the request using GET Report or PUSH notifications.
  • - Get Report checks the request_id and returns the status - whether successful or not. If it was unsuccessful, it will give the reason(s) for it.
  • - PUSH Notifications automates this process and eliminates the need to manually check by using GET Report. The API servers will automatically PUSH the status’ to a web endpoint.
This status code is returned when the system is still processing the API request. It is recommended to put a 200-millisecond pause before using GET Report. This allows the system some time to process the API request.
PUT Message allows you to send a message to one or more subscriptions or distribution lists. A distribution list is required before a subscription can be added. You will need to add a subscription to the list and save the subscription_id. Then use PUT Message to send out your message.
There is no limit to the number of mobile numbers that can be added to the database. There can be a limit on email contacts depending on your plan. Check account details under Account -> Account Settings -> by scrolling down to Monthly Plan Details.
A subscription is unique based on the mobile number or email. Subscriptions can have the same first name, last name, and custom data fields. Subscriptions cannot have duplicate mobile numbers or emails.
An email and/or text notification can be sent when a credit threshold has been reached. Set up this notification by going to Account -> Account Settings. Scroll down toward the bottom to Notifications.
Set up a web endpoint that can receive XML notifications. More information can be found here.
The API servers have a built-in "activity" checker that will send empty HTTP POSTs and GETs to the URL. It is important to allow these empty requests to be received and a 200 OK response is to be returned.
Yes! We can provide a secure connection to your API endpoint. Provide the public key to the support team via email: apisupport@mytrum.com.
PUT Message requires the subscriber to be added to the database before a message can be sent. It also allows you to send messages to one or more individuals and distribution lists. PUT SMS will allow you to send a message to the subscriber without having to add the subscriber. It is important to comply with CTIA and TCPA regulations regarding opt-in.
2-Factor Authentication confirms a user's identity two different ways.
In addition to knowing the passcode for logging in, users will be required to confirm their identity via text, email, or voice verification. 2-Factor Authentication provides added security that helps prevent fraudulent log-ins to your system. For more information, click here: https://trumpia.com/api/two-factor-authentication.php
Provision a landline phone number by logging in to the account and going to Manage -> Utilities -> Register Phone Number. Once a phone number is has been registered, you can send landline texts using REST SMS.
SMTP API allows you to send text messages using email.
The API certification goes over the legalities and regulations of mass text and email. It discloses the laws and guidelines of the TCPA, CTIA, MMA, and CAN-SPAM Act. This helps educate you about best practices and usage. For more information, click here: https://trumpia.com/tcpa-ctia.php
More information about TCPA and CTIA can be found here: https://trumpia.com/tcpa-ctia.php
The request failed to authenticate. Check that the API Request URL and REST Headers are properly set and correct. The REST Headers should include the Content-Type and X-Apikey.
There is no real rate limit on how many requests you can submit via API. That is a major advantage of asynchronous connections! The requests will be queued in our system and processed in the order in which they have been received.
We can integrate with most software that supports sending and receiving HTTP requests. Internal CRM software will require a web server to connect to Trumpia's API.
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