Account Management Services
No great product is truly complete without great service.
Unlike other SMS gateway providers, we don’t view support as an afterthought. We pride ourselves on our professionalism, depth of knowledge, 365-day support and 15-minute response time during business hours.
Management
Manager
Business
Consultant
Support
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Onboarding
You won’t be left alone to figure out a new system, just to send a text message. As soon as you sign up with Trumpia, we assign you an expert to take you through our interface, show you the tools and how to send text messages, and answer any questions.
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Training
Our training doesn’t stop after the initial onboarding phase.
- • Tutorials: We have many online tutorial videos that can explain how to use our features.
- • One-on-One Training: Larger Enterprise Plan users can request personal training sessions.
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Priority Support
Available to the Mid-Enterprise Plan and up, priority support ensures that your support tickets are responded to first. We also provide support on holidays.
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Consulting
Our campaign consulting team will strategize with all enterprise plan customers to get the most out of our advanced features. Our team of experts knows what works and what doesn’t, and will put that knowledge to work to help you achieve the positive ROI and goals you seek.
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Compliance Guidance
Trumpia offers information that can help you stay compliant with the many laws, including the TCPA and CTIA, that govern whom you’re allowed to message, when you can do so, and with what content.
- • Content Compliance: Our staff may be available to spot potential content violations or spam. This service helps users better understand the legal constraints.
- • Compliance Consulting: Although the responsibility of compliance ultimately falls on the user, our team of experts can share their expertise and work with you to find resources.
- • Opt-Out Logic: Our system automatically removes from your database subscribers who text “STOP”. We also have an unsubscribe hotline and a block-contact feature.
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Custom Project
For our Custom Enterprise Plan users, we offer the following premium services:
- • Custom API Integration: Need help integrating our capabilities into your existing system? We’ll have one of our specialists work with you.
- • Custom Programming: If you need to adapt one of our tools or capabilities to fit your needs, our team of programmers may be able to customize it for you.
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Dedicated Short Code
Before a dedicated short code can be used, it must first be approved by the U.S Short Code Administration and wireless carriers. We can complete the necessary steps for you, as well as test it regularly once approved. To spare you the associated costs and headaches. We also offer Express Provisioning for those who need their short code right away.