Long Codes
A 10-Digit Number That Saves You Time and Money.
What Is A Long Code? A long code is a 10-digit phone number, while a short code is a 5 to 6 digit number that is used to broadcast text messages or enable subscribers to opt-in via mobile keyword. Short code numbers are easier to memorize, while long codes are ideal for customer service and two-way messaging. SMS Long Codes are ideal for P2P (Person to Person) messaging and are perfect for things like customer service. Short codes, on the other hand, are ideal for A2P (Application-to-Person) messaging which allows for a much higher volume of messages to be sent. Trumpia offers both long and short code options.
Why You Want A Long Code
- With a long code, messages and calls come from the same number, so it avoids confusing customers with multiple points of contact. The same phone number can be used for voice calls, faxes, and texts, which establishes a consistent and easy to use number for communicating.
- A 10-digit phone number is a natural way to text as some people may not have used a short code before.
- With a long code you can use your current number that your customers or staff already know, and text enabling a voice line has no effect on call quality or reliability.
- Long codes have a very minimal setup time. In fact, you can get a long code number up and running in a few hours, while a dedicated short code can be costly and requires time to set up.
Common Use Cases for Long Codes
-
Two-Way Communication
with Customers -
Gathering Customer
Information -
Alert Notifications:
Banking Alerts, Shipping
Alerts, Airline Alerts -
Troubleshooting
Product or Service
Problems
Bring the power of long codes
to Salesforce!Our flagship Salesforce integrated app, Trumpia Connect, allows you to text your customers using your business number (10-digit long code), without requiring your personal mobile number. With a response rate five times higher than email, texting can generate significantly more opportunities, and your messages will never go to “spam”. And because of it’s high read rate, texting has been shown to boost your sales by 40%! We can also provide you with a new, text-enabled number if you do not wish to use your existing business number. Only Trumpia Connect offers both options.
Start Using A Long Code Today!
Beyond Mass Texting: Integrated Communications
SMS / MMS
- +
Email
- +
Social Media
- +
Automation