SMS for Franchises
The most complete franchise text messaging software.
One of the biggest challenges franchisors face every day is how to help their franchisees succeed. Because 90 percent of all texts are read within three minutes, you can ensure that your important messages, such as those dealing with corporate standards, will be read promptly by franchisees. Using the very same franchise communication software, franchisees can send promotional SMS or MMS messages that will bring traffic to their locations. Even if a franchise is a household name, keeping in touch with franchisees is not easy, and advertising for each individual location can become cumbersome. Luckily, Trumpia offers a comprehensive mobile messaging solution paired with industry leading automation to keep your franchises running smoothly.
Franchises Industry Spotlight
Download the guide to see how both corporate offices and franchises can leverage text messaging to boost sales and increase customer loyalty.
Generate More Revenue
Generate more revenue and promote repeat business by sending targeted mobile offers directly to customers. With our Smart Targeting, you can promote relevant sales and special offers as well as let customers know about new franchise locations in their area. In addition, mobile coupons are redeemed 10x more often than paper ones. With Trumpia, you can send targeted and highly relevant digital coupons through SMS or email and see a dramatic impact on store traffic and revenue.
Increase Operational Efficiency
with Automation
With text messaging, franchisees and franchisors can quickly communicate with staff to fill any scheduling gaps or last minute openings that may occur. Or free up your marketing team by automatically sending a more desirable coupon to frequent buyers who haven’t used an initial coupon, or simply send an announcement of a new store opening in the customer's area. With our API, you can integrate texting into your existing systems to streamline how you communicate with employees and customers.
Offer Better Customer Service
Over 33% of customers hang up immediately when they are put on hold, and 64% of consumers prefer texting over calling for customer service. With Trumpia, you can enable landline texting capabilities at each location, allowing employees to send texts and answer customer questions through their established business number. This gives customers the convenience of texting to ask for store hours, get directions, and make appointments. And, you can automatically follow up with customers by sending them an SMS survey to solicit feedback on service and brand representation.
Control Brand Standards Across All Locations
Trumpia provides you with the best suite of tools to keep your brand consistent across all messaging campaigns for all of your franchises. With customizable templates you can be sure each franchise follows the corporate branding standards. You can also brand Trumpia's messaging software as your own so it displays your name and logo when your users sign in, or receive an email or SMS message from you. And with centralized reporting, you can track what aspects of your campaigns are working and what you may need to change.
Manage Data and Access
with Enterprise Features
With Trumpia’s access control you can create specific rules so that each location only has access to their customers’ contact information. This means that your Bay Area location won't accidentally send offers to customers in Los Angeles. For your corporate office, we offer a suite of enterprise grade tools that are designed to give you greater control and security of your brand and franchise operations. Email is not an effective way to make sure your franchisees see new policies or announcements as only 22% of emails are ever read, but with texting’s 98% read rate you can be sure that they will be seen. And if you own a franchise, Trumpia has a variety of text messaging and cross channel marketing tools including mobile coupons and loyalty programs to keep your customers coming back for more.
Boost Employee Satisfaction
Your HR team can send reminders for benefits enrollment deadlines and see more results than email. With Trumpia you can send links for more information about corporate benefits, and then we can automatically follow up with employees who don't click the link. SMS is the perfect way to send company-wide announcements about new training or safety protocols, as well as details about upcoming events. Plus, we help onboard your employees to the Trumpia system, and our amazing support staff is available to help you 365 days a year.
Here’s how Trumpia will help you grow
more revenue across all locations:
1.Create a mobile keyword for each franchisee to advertise in print and online to get more customers signed up to receive offers.
2.Automatically collect information about your customers by asking questions about their interests and spending habits.
3.Send targeted offers to customers based on their closest location and what you know about them.
4.Send follow-up texts to customers with additional offers and updates about new locations opening up nearby.
5.Answer questions from customers with two-way landline texting from one inbox that management can monitor to track service and brand consistency.
6.Solicit feedback quickly and easily from customers using SMS surveys.
7.Schedule automated offers to be sent to loyal customers to drive traffic to your stores year-round.
Beyond Mass Texting: Integrated Communications
SMS / MMS
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Email
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Social Media
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Automation