Employee Communications
Get everybody on the same page.
Texting has quickly established itself as the most powerful way to communicate. Over 98% of all text messages are read, and 90% are read within a mere three minutes of delivery. That’s why more organizations are implementing texting as a vital part of their employee communications strategy. With Trumpia's suite of smart automation tools that go beyond simple mass text blasting, you will see a drastic rise in employee engagement.
SMS for Employee Communications Brochure
Download the brochure to learn how your HR department can build an effective employee communications strategy by using a complete SMS solution.
Use Automation To Save Time and Keep Employees Informed
With Trumpia you can automatically create targeted distribution lists based on demographics, employee interests, and click-through behavior, sending messages that will be highly relevant to each employee. You can also schedule automated reminders with our powerful Smart Targeting, for things like benefits enrollment notices that begin and end at different times for each employee. With our automated system taking care of your contact information and communications, your HR team is free to focus on more pressing matters rather than menial chores.
Streamline Shift Coverage Between Management and Employees
Managing your employees and communicating about staffing are vital parts of keeping your business running smoothly. If you employ temporary workers or part-time employees, use texting to schedule and confirm shift hours. Find shift coverage quickly and easily, securing responses in minutes instead of hours.
Use our Interactive Text Response (ITR) feature to automate communication like shift coverage between management and employees:
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1. Send out a text to confirm your shift schedule "Will you be able to work today? Please reply YES if you will be coming in, or NO if you need shift coverage."
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2. If your employee replies YES, automatically reply with "See you at your scheduled shift!" , but if your employee replied NO, send them an automated reply: "What shift were you scheduled to work? 1) 2 pm 2) 5 pm 3) 7 pm" , and automatically thank them for their response once they reply. If they don't reply, send them a reminder message.
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3. Depending on their reply, send out a text message to the rest of your available staff asking for coverage at that time: "Are you available to work at 7 pm today? Reply YES if you can cover the shift, and NO if you are not available."
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4. Repeat the cycle as needed to make scheduling and covering shifts a breeze!
Maximize Employee Satisfaction
Texting is a great way to circulate HR announcements such as policy updates, key memos,
and even critical alerts. You can also solicit employee feedback through SMS surveys, which boast a 50% average response rate. Plus our system can be set up to automatically notify affected individuals of technical problems. Create an effective contingency plan for any IT issue by automating text messages to be sent out when issues occur. For example, if the internet goes out, you can automatically send a mass text to your entire company or specific departments to notify them of network outages and upcoming maintenance.
With Trumpia you can also privately answer questions from employees by text-enabling your landline phone number to engage in two-way conversations. This is also perfect for talking with employees about sensitive topics such as incidence reporting or taking personal time off.
Enterprise Features for Powerful Communication
As your company scales, maintaining control and security is of the utmost importance. We provide a suite of enterprise grade-tools:
- Access Control lets you limit what features and databases each member of your team is allowed to use. This means management can allow your customer service team to only see text messages sent to your inbox but not allow them to send mass messages to your entire database.
- Our API and Zapier features can quickly integrate with your company systems, enabling you to send SMS messages whenever conditions are met within your system.
- Two-Factor Authentication requires a one-time code at login so no one outside of your company will be able to access your system.
- We offer customizable message templates that allow you to control corporate standards.
- Centralized control enables you to measure campaign effectiveness through Trumpia’s report manager and allocate credits across different data sets.
- Our Campaign Management service pairs you with a Trumpia expert to build winning communication campaigns. Plus, if you have any issues, our support team is ready to help, 365 days a year, within 10 minutes or less.
Complete Lifecycle Engagement
Here’s a flow of how Trumpia could help you improve your employee communications process.
1.Create a mobile keyword to advertise to your employees, allowing them to opt-in for information about benefits enrollment.
2.Send reminders to employees who opted in regarding open enrollment meetings with RSVP confirmations.
3.Using automation and smart targeting, send reminders to those who attended open enrollment sessions to with sign up links prior to the deadline.
4.Answer questions from employees about benefits by engaging in two-way, landline texting using your HR team’s desktop phone number.
5.Send a confirmation email to those who signed up for benefits with a reminder to bring documentation to submit to HR.
6.Send SMS surveys to employees to get feedback on the open enrollment process.
Beyond Mass Texting: Integrated Communications
SMS / MMS
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Email
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Social Media
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Automation